A comprehensive redesign of the EV B2B platform, rethinking product flows, enhancing usability, and refining core functionalities to improve the overall experience.
Led the design and implementation of a new Design System to improve the user experience and define an efficent product scalability.
Designed an intuitive online calculator that helps users to claim for their disrupted flight, resulting in a significant improvement of the main conversion rates.
Ideation and implementation of a new customer support experience, in addition to a complete redesign of a user dashboard.
